Help & Support

Find answers to common questions and get help with setting up Not.io.

Setup Guide
Step-by-step instructions to get started
Contact Us
Get direct support from our team

Frequently Asked Questions

Common Issues & Solutions

Extension Not Visible

Solution:

  • Click the puzzle piece icon in Chrome
  • Find Not.io and click the pin icon
  • The extension will appear in your toolbar
API Connection Failed

Solution:

  • Double-check your API key
  • Ensure database is shared with integration
  • Verify database URL is correct
  • Try creating a new integration
Notes Not Appearing

Solution:

  • Check your Notion database
  • Refresh the Notion page
  • Verify database permissions
  • Try capturing a test note
Save on Highlight Issues

Solution:

  • Refresh the webpage
  • Check if site blocks extensions
  • Try selecting text again
  • Right click, and check for the option "Save selected text to a New Clipped Note"

Still Need Help?

Our support team is here to help you get the most out of Not.io.